Frequently Asked Questions

The Product

How much oil does the ProCrisp need?
Almost none. Just 1 tablespoon — or none at all — gives crispy, golden results thanks to rapid-air technology. That's up to 80% less oil than deep frying.

How big is it?
The ProCrisp has a 5.5-litre basket — plenty for a family meal — while staying compact enough for everyday worktop use. Dimensions: approx. 32 × 30 × 34 cm; weight approx. 5.2 kg.

What can I cook in it?
Chips, chicken, fish, vegetables, reheats, bakes and more. It has 8 one-touch presets, so you just pick a programme and go.

Is it easy to clean?
Yes. The non-stick basket and drip tray are dishwasher-safe, and a quick wipe keeps the exterior looking new.

How much power does it use?
1700W, and because it cooks faster than a conventional oven it typically uses far less energy for everyday meals.

Orders & Delivery

How much is shipping?
Standard UK shipping is free on every order.

How long will my order take?
Orders are processed within 1–2 business days, and standard UK delivery takes 3–5 business days after dispatch. You'll get a tracking link by email when it ships.

Do you ship outside the UK?
We currently ship within the United Kingdom.

Returns & Warranty

What's your return policy?
You're covered by a 30-day money-back guarantee. If you're not happy, email us within 30 days of delivery to arrange a return. Full details are on our Return and Refund Policy page.

Is there a warranty?
Yes — every ProCrisp comes with a 2-year manufacturer warranty against defects, on top of your statutory rights.

Payment & Support

Is checkout secure?
Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.

How do I contact you?
Email support@procrisp.co.uk or call +44 7411 561594, Monday–Friday, 9am–5pm UK time. We reply within 1 business day.